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Contact us Frequently Asked Questions
- Yes, you can.
To personalize your experience simply drag & drop all the private tours you want. Select how many people will enjoy the experience, when will it be and the language of your choice. You will get your experience code to manage your budget.
- Yes, you can!
Once you get your free quote you will receive an experience code you can use at any time before booking. You can add or remove private tours or change the number of people until it fits your exact requirements.
Once your experience is ready you can book it and have direct access to your Experience Manager.
- You can contact us at any time by using the contact section of the site.
We will answer you ASAP. If your question is about an experience, please let us know your experience code for a quicker response.
Once you book your experience, you will be able to talk directly to your Experience Manager to fine tune every detail.
- Your payment is 100% secure.
To pay for the experience you will be redirected to a secure banking platform where Visa/Mastercard are accepted. We will send you a confirmation email
We strongly recommend that you fill in your name and contact number when you make the booking. This information will never be shared with third parties.
Lunchtime in Spain is different to most countries, people usually eat between 14:00 and 16:00. In the evening, people eat from 21:00 to 00:00. Please be aware that it may be difficult to find a place to eat outside this times but of course your Experience Manager will be on hand to help you.
Food and drink in Madrid - Nightlife
If shopping is in your 'To-Do' list, official opening-closing hours are 10:00-22:00. The shopping golden mile is in the heart of "Barrio de Salamanca" (Calle Serrano, Calle de Ortega y Gasset, Calle de Velázquez, Calle de Lagasca, Calle de Ayala and Calle de Claudio Coello), although small business and shops can be found in all areas of the city.
Markets in Madrid
If you are thinking about things to do in Madrid, visiting some of the best museums in the world is a must: El Prado, Reina Sofía, Thyssen-Bornemisza or many other museums in Madrid like Sorolla, Bellas Artes with the biggest amount of Goya's paintings among others. They are open from 10:00 to 20:00.
An insider tip for you. You can visit El Prado Museum for free Monday to Saturday from 18:00 to 20:00 and Sundays and bank holidays from 17:00 to 19:00. Please note that queues are normally long, and we recommend you to get there early.
Museums in Madrid
You are visiting a very safe city, but the number of tourists attracts a lot of pickpockets.
Please take care of your personal belongings especially if you are in crowded areas or the metro. Wallets, phones or any other valued items on your pockets.
Call 112 for free if you have any kind of emergency.
Madrid Tourist information centres
You have several options to move around the city but we have one of the best public transport in Europe that includes metro, city bus and bike network.
A Single metro or bus ticket is 1.5€. If you are planning to make several rides you should condider a "tourist ticket" (travel pass) that you can use on all type of public transportation in Madrid with unlimited trips within your chosen timeframe.
Here you will find all official details: https://www.esmadrid.com/en/madrid-tourist-travel-pass.
You can take Madrid's Metro line 8 (pink line) to take you to Adolfo Suarez Madrid-Barajas Airport.
Metro Map: https://www.esmadrid.com/en/madrid-metro-map
Metro Tourist Map: https://www.esmadrid.com/en/madrid-metro-tourist-map-pdf
City bus routes: https://www.esmadrid.com/en/madrid-bus-map
City Map: https://www.esmadrid.com/en/madrid-city-map
Tourist Areas: https://www.esmadrid.com/en/tourist-areas-map